BBWC WWTP: Revised Advice Letter 21-S Filed

Court Receiver filed a revised version of Advice Letter 21-S with the California Public Utilities Commission on April 19, 2024. The Advice Letter requests authorization to transfer the BBWC WWTP to the County of Santa Cruz effective July 1, 2024, assuming the community and the Court approve of Court Receiver’s Consolidation Plan.

In lieu of serving the complete copy of the Advice Letter, Court Receiver served a Notice of Availability, pursuant to applicable CPUC rules. The Notice of Availability and the complete copy of Advice Letter 21-S is available to view and download below.

View & Download: Notice of Availability & Advice Letter 21-S

BBWC WWTP: Advice Letter 21-S Filed with California Public Utilities Commission

Court Receiver served and filed Advice Letter 21-S with the California Public Utilities Commission on April 12, 2024. The Advice Letter requests authorization to transfer the BBWC WWTP to the County of Santa Cruz effective July 1, 2024, assuming the community and the Court approve of Court Receiver’s Consolidation Plan.

View & Download: Advice Letter 21-S

CANCELLATION OF 02/07/2024 BOIL WATER NOTICE:

Please take notice that as of Friday, February 16, 2024 at 3:30 p.m., the February 7, 2024 system-wide Boil Water Notice is CANCELLED.

Please refer to the official Cancellation of Boil Water Notice below:

BOIL WATER NOTICE:

Following a system-wide PG&E power outage, a system-wide Boil Water Notice is effective immediately as of Wednesday, February 7, 2024. The Boil Water Notice is available for viewing below in English and Spanish.

We expect water service to be restored for most residences later today, February 7, 2024, though the Boil Water Notice will remain in effect for all customers until tests show that water is safe to drink.

Due to a prolonged power outage, the Big Basin Water System lost water pressure on 2/6/2024. The State Water Resources Control Board, Division of Drinking Water, the Santa Cruz County Health Department, and the Big Basin Water Company are advising residents of the community utilizing Big Basin Water to only use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution to avoid stomach or intestinal illness.

In coordination with Cypress Water Services, Court Receiver has overseen the restoration of PG&E power service to key components of BBWC's infrastructure as of the morning of February 7, 2024. Court Receiver has also ordered (ten) 10 4,000-gallon deliveries of water, which are currently being deposited into BBWC's tanks.

Notice: Court Receiver Has Issued Customer Bills

Please take notice that Court Receiver generated and issued customer bills on behalf of BBWC during the week of December 11, 2023.

Since the abrupt termination of Big Basin Water Company, Inc. (“BBWC”) operations by Central States Water Resources on October 20, 2023, Court Receiver has worked tirelessly with Cypress Water Services, BBWC’s day-to-day operator and customer service and billing coordinator, to build and implement BBWC’s customer billing infrastructure. Court Receiver is pleased to report that it was able to generate and issue the first post-receivership BBWC customer bills during the week of December 11, 2023.

It is critical that all customers timely remit their payments in full to Big Basin Water Company, Inc, which is in the possession and control of Court Receiver. Please make out checks to: Big Basin Water Company, Inc.. Please send checks to: PO Box 197, Boulder Creek, CA 95006.

While recurring customer revenues are themselves insufficient to cover BBWC’s many financial liabilities, every penny is necessary to keep operations running.

Please contact Cypress Water Services with any billing-related questions (email: bigbasin@cypresswaterservices.com | telephone: 831-920-6796).

Court Receiver’s Update: December 2023

Appointment of Court Receiver Silver & Wright LLP

The Superior Court of the State of California for the County of Santa Cruz appointed Silver & Wright LLP as the Court’s Receiver for the Big Basin Water Company, Inc. ("BBWC") drinking water system on September 29, 2023 pursuant to the request of the California State Water Resources Control Board, Division of Drinking Water. Subsequently, on November 9, 2023, the Superior Court of the State of California for the County of Santa Cruz appointed Silver & Wright LLP as the Court’s Receiver for all remaining components of BBWC, including the waste water treatment plant, pursuant to the request of the California Regional Water Quality Control Board, Central Coast Region.

Operations

Cypress Water Services serves as BBWC’s day-to-day operator and customer service liaison. BBWC customers should contact Cypress Water Services by email (bigbasin@cypresswaterservices.com) or telephone (831-920-6796) to report any service-related issues. Customers should also direct any customer service-related inquires to Cypress Water Services at the same email address and telephone number.

The Court Receiver continues to work closely with Cypress Water Services to evaluate water quality, assess critical infrastructure, troubleshoot failures, and implement customer billing.

Water Quality

As of December 1, 2023, no Boil Water Notices are in effect.

Funding

BBWC urgently requires funding to support general operations and critical repairs to infrastructure. The Court Receiver is working tirelessly to secure emergency financial support at the State and local levels.

Court Receiver will continue to provide regular customer Announcements at www.bigbasinwater.com/announcements. Take notice that Court Receiver did not author and does not endorse any Announcements available at www.bigbasinwater.com/announcements published prior to December 1, 2023.

Sewer Update

August 17, 2023. All equipment is in and working. The plant is pumping sewage.

Helpful Tips During the Water Outage

In the event of a water outage, we understand the inconvenience and frustration it can cause for our customers. At Big Basin Water Company, we're committed to restoring service as quickly as possible and keeping you informed every step of the way.

During a water outage, we recommend conserving water to minimize usage until service is restored. Additionally, if you have a rainwater collection system, you can use this water for non-potable needs such as watering plants or flushing toilets.

We understand the importance of reliable water service, and we're dedicated to providing you with the support and resources you need during an outage. Thank you for your patience and understanding as we work to restore service as quickly as possible.

Meter Access

We would like to remind all of our customers that it is your responsibility to maintain an unobstructed meter. Please no bushes, low-hanging branches, or objects of any kind on the meter box. Thank you.

System Conservation

AUGUST 13, 2023 WE ARE STILL IN CONSERVATION. NO SPRINKLERS!! CUT BACK ALL USAGE OR THERE WILL BE WATER OUTAGES. REMEMBER WE ONLY HAVE ONE SOURCE. THAT ONE SOURCE PRODUCES LESS AND LESS AS THE YEAR GOES ON SO CUSTOMERS USAGE HAS TO GO DOWN AS THE YEAR GOES ON. KEEP OUTSIDE WATERING TO A BARE MINIMUN.